Are you reading the menu or enjoying the meal?
By Sam Williamson. A few years ago, a client of mine visited us for a series of meetings. He asked for a restaurant recommendation, and I suggested The Gandy Dancer, my favorite restaurant. The very next day he came to my office and raved about the restaurant. He was going to recommend it to every one of his colleagues. Smiling, I asked what he’d ordered. “Nothing,” he said, because he’d...
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